Privacy Policy

Introduction

Ladmask ("we," "our," or "us") is a digital agency providing web design, SEO, branding, digital marketing, and related services. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.

By using our website or submitting information through our contact form, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information that you voluntarily provide to us when you reach out through our contact form. This includes:

• Full name
• Email address
• Business category
• Services you are interested in
• Any additional information you choose to share in your message

We only collect information that is necessary to understand your project needs and communicate with you about our services.

How We Use Your Information

We use the information you provide to:

• Respond to your inquiry via email
• Schedule and conduct discovery calls via video conferencing (Zoom or Google Meet)
• Prepare and send project proposals
• Deliver our services and communicate project updates
• Send invoices and process payments

We do not use your information for marketing purposes unless you explicitly request to receive updates from us.

Payment Processing

We use Stripe to process payments. When you pay an invoice, your payment information is collected and processed directly by Stripe. We do not store your credit card details or banking information on our servers.

Third-Party Services

To provide our services effectively, we may use the following third-party platforms:

• Stripe — for secure payment processing
• Zoom / Google Meet — for video calls and project discussions
• Email services — for communication and file delivery

These services have their own privacy policies governing how they handle your data. We encourage you to review their policies if you have concerns.

Data Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Your information is only shared with the third-party services mentioned above (Stripe for payments, video conferencing platforms for calls) as necessary to provide our services to you.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining records for accounting and legal purposes. If you would like us to delete your information, please contact us.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for us to process your data

To exercise any of these rights, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.